Reputation
Every review, understood. Every guest, heard.
Loopin's AI Feedback System ingests reviews from every platform, tags sentiment by department, and drafts on-brand responses for your team to approve.
- Cross-platform aggregation
- Department-level sentiment
- AI-drafted replies
12M+
Reviews analyzed
-73%
Response time
+0.4★
Rating uplift
The shift
Before Loopin vs. After.
What operators tell us changes in the first 60 days of running AI Feedback System.
Before
- Manual updates across 6+ dashboards
- Overbookings caught days too late
- Guest data trapped in silos
- Revenue decisions built on stale reports
With AI Feedback System
- Cross-platform aggregation — TripAdvisor, Booking.com, Google, Expedia, Agoda, and in-stay surveys in one dashboard.
- Department-level sentiment — Housekeeping, F&B, and front-office scored automatically per review.
- AI-drafted replies — On-brand response drafts your team approves in one click.
- Alerting & escalation — Negative sentiment routes to the right manager before it hits the public feed.
Capabilities
What's inside AI Feedback System.
Every capability ships production-ready — no plugins, no extra licences, no waiting on a roadmap.
Cross-platform aggregation
TripAdvisor, Booking.com, Google, Expedia, Agoda, and in-stay surveys in one dashboard.
Department-level sentiment
Housekeeping, F&B, and front-office scored automatically per review.
AI-drafted replies
On-brand response drafts your team approves in one click.
Alerting & escalation
Negative sentiment routes to the right manager before it hits the public feed.
Onboarding
Live in weeks, not quarters.
A hotelier-led launch that respects how your property already runs.
Connect in under a day
One-click PMS integration. Import inventory, guests, and history without touching a spreadsheet.
We tune it to your property
A dedicated hotelier configures rules, brand tokens, and workflows around how your team already works.
Go live with confidence
Shadow-mode dry run, staff training, and a launch checklist reviewed by your Loopin lead.
Grow with continuous optimisation
Quarterly reviews, A/B experiments, and product upgrades roll in automatically — no re-implementation.
Fits your model
Built for how your team runs.
Group brand teams
One heat-map of guest sentiment across every property.
GMs
Weekly digests with the 3 wins and 3 gaps that actually moved the score.
Ops leaders
Auto-route negative reviews to the right department in seconds.
"Loopin's AI Feedback System felt like hiring three specialists — except it went live in a week and it never takes leave. Our numbers moved before our next board meeting."
Rhea Suresh
Director of Revenue · The Mirador Collection
Plays well with
One place to connect your reputation stack.
Certified two-way connections, monitored 24/7 by our integrations team. If a partner changes their API, we ship the fix — you never open a ticket.
- 400+
- Certified partners
- 99.98%
- Connection uptime
- <30s
- Sync latency
Don't see yours? Custom certifications available on request.
TripAdvisor
Booking.com
Expedia
Agoda
Trustpilot
Yelp
HolidayCheck
+ 390 more partners across OTAs, PMS, GDS, payments, and CRM.
Answers
Frequently asked.
How accurate is the sentiment model?+
Loopin's hospitality-tuned model reaches 94% accuracy on hotel review benchmarks.
30 minutes. Tailored to your hotel.
See AI Feedback System in action.
No slides, no fluff. A hotelier walks you through the exact workflows for your property.